Policies

UNITED STATES SHIPPING OPTIONS
Buyers who select the standard options will receive their merchandise primarily via USPS ground in 7-12 business days.  

SHIPPING DEPARTMENT HOURS OF OPERATION
8:00 am to 4 pm Eastern time Monday through Friday, excluding all Federal Holidays. Call 607-547-1498

Shipping and handling rates for the Continental United States are listed below. Orders to Alaska, Hawaii, Canada, Mexico and all others will be calculated accordingly and customer will be advised of fees before shipping occurs. Expedited shipping available upon request at 607-547-1498.  Where a Post Office box is used, please also indicate a street address.

  Continental U.S. (lower 48 States)
Total Cost
of Mechandise
Standard
Up to $25.00 $7.95
$25.01-$50.00 $9.95
$50.01-$75.00 $12.95
$75.01-$100.00 $15.95
$100.01-$150.00 $17.95
$150.01-$250.00 $24.95
$250.01-$350.00 $27.95
$350.01-$400.00 $30.95
Over $400.00 $35.95

 

DISCOUNTS AND PROMOTIONS
Some items may not be eligible for discounts or promotions. These items will be marked accordingly on the website. Discounts and promotions are only valid for new orders placed within the specified timeframe. Website discounts and promotions are not valid in our retail stores. Retail store promotions and discounts do not apply on the website.
The membership discount of 10% does apply, however you must include your membership card identification number.

TRACKING YOUR SHIPMENT
Please call (607) 547-1498 for your tracking number. We will need your full name, address and Order Number.

RETURNS
We are committed to giving you the highest quality items. Damaged items returned to us will be replaced with the same item if in stock and at no additional cost to the customer. Out of stock items will result in a full refund to the customer. One of a kind or limited edition pieces that are damaged or destroyed will be subject to shipping carrier insurance reimbursement determinations and will normally result in a full repayment to the customer, unless it is determined by the carrier that the item was damaged by the customer. In that event, the museum will negotiate a settlement with the customer. In all cases we will require an original invoice and returns must be within 30 days from the date of purchase.

SALES TAX
All New York State shipments are subject to applicable New York State sales tax.

Membership Discounts
Become a Member now to receive a 10% discount in the online stores, as well as all the other benefits of Membership. Not yet a Member? Join now.

PRIVACY
The New York State Historical Association, Fenimore Art Museum and The Farmers’ Museum are sensitive to privacy issues concerning the use of information provided over the Internet, and we understand the importance of protecting any personal information you may provide to us through the use of this website.
You are not required to register or provide information to us in order to visit this website. To obtain information, services, or products via this website, or to allow the Museum to respond to your requests for information, you may be asked to voluntarily provide non-public, personal information.

We use your information solely to provide the information, products, or services you requested. Under no circumstances will any information provided by you for the purchase of an item from the website be used for any other purpose than the completion of the sale and shipment of the item.
Changes to this General Privacy Policy may be made without notice. We recommend that you revisit this General Privacy Policy and our other policies on occasion to learn of any changes.

CONTACT US
Please contact us with your questions or for further information by telephone 607-547-1498 or email for further information.

The Fenimore Art Museum and The Farmers' Museum Mail Order
P.O. Box 800
5798 State Route 80, Cooperstown, NY  13326-0800